| “I want to break the mold of the way that
service is presented to a guest. It took us four years to find the right
solution but in the end it was absolutely worth it. Digital Dining’s
handhelds are the easiest to interface with and they do not require any
additional training because they function exactly like their
terminals."
|
Boe Trumbull
Director of Nightlife Operations 
SBE Restaurant & Nightlife
Group
|
|
| “Flexibility is the key in fast Casual. If the
POS we selected wasn’t flexible and easy enough for use to program, we
would have been at the mercy of whom we purchased it from."
|
Jeff Good
Managing Partner
Sal & Mookie’s New York
Pizza and Ice Cream
Joint Mississippi
|
 |
| “The biggest selling point was that Digital
Dining could integrate all 22 locations with the corporate office,
allowing for universal changes that can be distributed to all
locations."
|
Lisa Limcaco
CFO
La Bou Café
California
|
 |
| “The guests are usually surprised because the
drinks arrive and the waiter hasn’t even left the table yet. You want
to turn tables as fast as you can but you want the guest to have a good
time with good service. With Digital Dining Handhelds the customers can
get their orders faster which really helps when you are serving 1,000
people a day."
|
Richard Taubin
Managing Partner 
Friend’s Costal
Louisiana
|
 |
| “The system is apt at ensuring order-change
accuracy – to charge the customer properly for everything they order
… We also like the speed, it greatly improves customer service because
it improves response times.” Now with handhelds “By the time the
customer is paying, the order is being called”
|
Rick Dworaczyk
IT- POS
Director
Bill Miller Bar-B-Q
Texas
|
|
| “The NCR / Digital Dining Solution delivers the
flexibility, durability and speed that our high volume business demands.
And the fingerprint recognition application has definitely enhanced our
operational efficiency.”
|
John Morris
Owner
Smooth’s Sports
Grill
California
|
|
| “We are using Digital
Dining’s mobile POS solution to serve customers seat-side. “The Epson
Mobilink printers and Symbol handhelds are rugged and easy to use.
The hardware works seamlessly with our Digital Dining software. It
allows us to offer patrons a convenient and more pleasurable theater
experience, and we have definitely seen increased sales as a bonus.”
|
Vik Joshi
Director of Purchases
National Amusements
National
|
|
| “The
club's members and their guests are "fascinated" by the
Digital Dining handheld POS terminals and impressed by the increased
speed of service from better order flow to the kitchen and by a greater
amount of attention from servers who no longer must trek back and forth
to fixed terminals. Table turns that once averaged 45 minutes to an hour
now run 25 minutes to 30 minutes, the ease of use and portability of the
handheld terminals mean that they get used for all club functions, from
patio lunches to cocktail parties. The implementation of
handhelds has even resulted in a 1.5% improvement in margins because of reduced shrinkage and
better inventory controls.” |
Randy Solis
Director of Information Technology
Harbour Ridge
Country Club Florida
|
|
| “When
we looked for a POS product to replace what we were using, Digital Dining
stood out far above the rest when it came to the depth of product and
functionality. Houlihan's has realized tremendous gains from our
relationship with Digital Dining. The technology and quality of software
that Digital Dining brings to the table, gives us a competitive advantage
that no other POS solution could have offered us. Although it is a very
powerful application we are impressed at how willing Digital Dining is to
incorporate our suggestions in their development. They are an outstanding
partner.”
|
Chris Corp
VP of IT
Houlihan's
National |
|
| "We
have a fast-paced, high-volume seafood restaurant on the beach with inside
and out dining; Digital Dining’s handheld POS has proven invaluable to
increasing our customer service. We have had handheld POS for three years
and it has sped up the process of getting orders to the kitchen and helped
us engage our servers with our customers and turn tables faster." |
Helen Gionis
Owner
Star Fish Grille
South Carolina |
|
| "Digital
Dining’s finger print reading capability forces managers to handle
personally register voids and other situations that require access to
restricted information or maybe indicators of employee fraud.
Digital Dining’s finger print ID is the greatest thing ever, it
completely eliminated buddy punching at all our restaurants." |
David Keegan
Managing Partner
Left Coast Restaurants
California |
|
| "The speed in which Digital Dining does
transactions and the increased sales dollars associated with faster
transactions were the biggest reasons for the switch but there are other
features offered in Digital Dining's software that made it a product we
had to have. Digital Dining tracks individual clients' purchases,
preferences, birthday's / anniversaries, and special interests and will
also reward these clients for their continued patronage. The VIP cards
Devil's Martini has issued offer automatic special pricing for the VIP,
without manager intervention, to ensure a true VIP experience. The Excel
based reporting in Digital Dining was the clincher for me. All sales,
receipts, voids, discounts, time and attendance, etc. are now
automatically put in the Excel format, which was what my accountants used to
do." |
Steve Sabol
Director of Operations
Devil's Martini
Canada |
|
| "In
2004 we are up 14.5% from 2003 the only changes we made from 2003 to 2004
was starting our Digital Dining Frequent Diner Program. Prior to that I
had been marketing with such options as coupons in the local newspaper,
(received about 1% back). I
placed ads in the local high school paper, (received about 1 coupon). I
ran ads on the local radio station, nothing back.” |
Jan Olpin
Corporate Executive
Dairy Keen - Utah |
|
| "Kneader’s
was interested in adding tools that would help our in-store and corporate
team members gain greater control over our operations, Digital Dining and
QSR’s ePic solution offered us the best option. Working with this system
has allowed us to prepare our concept for franchising. The solution we had
prior to installing Digital Dining and ePic KDS was not robust enough for
what we needed."
|
David Vincent
Vice President IT
Kneader's Utah |
|
| "We
have a very short window of time to serve customers and capture revenue;
we are constantly looking for innovation to help us speed up our process.
Since we installed Digital Dining’s mobile solution featuring the Epson
mobile printers and the Symbol MC50 terminals, our wait staff is more
readily available and that has absolutely increased sales." |
Wende Curtis
Owner
Comedy Works
Colorado |
|
| "I
now know first hand how Digital Dining can change your life. On a busy
Saturday night in season I am finished with check outs and ready to close
the restaurant in under 15 minutes. If am not in the restaurant on a
particular night, I can look back at that night’s activity when it is
convenient for me and know exactly what happened in every corner of the
restaurant, just as if I was there. The time I spend on payroll and tip
reporting at the end of the payroll period is now a few minutes in stead
of a few hours. Digital Dining has given me more time for my family and
more control of my business at the same time." |
Leo Zacchino
Owner
Tutti Santi - Arizona |
|
| “I
was assigned the task of setting up and opening the dining room at the
new Midwest Culinary Institute at Cincinnati State, this also included
teaching students how to run and operate the dining room as part of
their service and beverage class. We wanted the POS system to be as new,
cutting edge and high tech as the rest of the building but it also had
to be easy for the students to master. We chose Digital Dining software
for our Point of Sale system and I am thrilled we did. Not only is this
the best system I have worked with it was very user friendly for our
students. The support and training we received was outstanding, it is
with utmost confidence that I recommend Digital Dining.”
|
Kathleen
Ruper - Program Director
Cincinnati
State, Midwest Culinary Institute - Ohio |
 |
| "With
Digital Dining we have corporately realized double digit increases in
our bottom line profitability. The software truly touches every corner
of our operations and makes everyone's job much easier. I am also really
impressed with the way the software has been upgraded and enhanced since
we purchased the product 4 years ago. Digital Dining has kept this
product on the cutting edge. With 4 different concepts and service
styles we had to find a POS application that would take handle what we
already have and be ready to take us into the future. Digital Dining is
that application."
|
John Radice - Director of Operations
Sugar Daddy's, Dos Gringos, Bada Boom, The
Door, Daisy Dukes - Arizona |
 |
| "We
chose Digital Dining because it is critical that we have a flexible
system that will allow us the greatest opportunity for integration and
expansion into our current corporate systems. Our ultimate goal is
to use Digital Dining to create a vertically integrated organization
where the data flows directly from the POS to our accouting and office
systems. We needed a system that offered great user customization
while easy for our employees to use and operate." |
David Hansen, Vice President of Asian Too National
|
|
| "We
are very pleased with our decision to move to the Digital Dining
software for our POS system. It manages all the critical
components of our restaurants' success and is very scalable to grow with
us. It was important for us to make the right decision early for
our franchise model, and I believe we have the system that we will be
based upon for a long time to come." |
Matt Phillips, CEO of
blendz Nantional
|
|
| ''As
managers, we don't have to maintain user name and password information
in the system, the cashiers don't have to remember a user name and
password. It's more secure because no one else can know their password
if they don't have one. And it's convenient, quick and accurate.'' |
Carol Boden, Vice
President IT - American Skiing Company National |
 |
| "Our
staff is operating more efficiently both in the front and back of the
house, contributing to higher profitability." |
Jimmy DiMatteo, owner Jimmy Love's - California |
 |
| "Everyone gets in and out faster, the mobile solution has increased our efficiencies dramatically. We serve our guests faster since we rolled out the mobile POS, the staff makes better tips, and customers love the new technology. It's like having little POS terminals that you take with you everywhere." |
Nelson Head; owner,
founder and chairman - Dixie Bones Virginia
|
|
| “Those waiting on tables can accept
credit cards for partial payments—a huge boon, given the number of debit
cards being used to split checks—as well as glance at suggestive selling
prompts that appear on the order screen after menu items are added." |
Collin Spencer,
Fuddruckers' franchisee - Director of Operations - Pennsylvania |
 |
