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November 09, 2005 1:10 PM ET
  PR Newswire    Comtex News Network
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Customer Experience Is No Joke For Comedy Works As They Select Symbol Technologies` Mobile Computers To Help Increase Sales

November 08, 2005 08:30:34 (ET)

HOLTSVILLE, N.Y., Nov 08, 2005 /PRNewswire-FirstCall via COMTEX/ -- Symbol Technologies, Inc. (SBL, Trade), The Enterprise Mobility Company(TM), and Menusoft Systems, the leader of PC-based restaurant systems and developer of the Digital Dining software, today announced that Comedy Works of Denver is using Symbol PPT8800 mobile computers to enhance the customer experience and increase revenues in its premier stand-up comedy club.

Comedy Works selected the Symbol PPT8800 mobile computer for its versatility and deployed the solution in March 2005. The handheld mobile computers have improved operational efficiencies and customer service by compressing the time needed for food and drink orders to be delivered to the customer. Instead of orders being taken in the traditional pen and paper way, Comedy Works wait staff now uses the Symbol PPT8800 mobile computers to take orders which are then transmitted wirelessly directly to PC terminals located at drink wells and in the kitchen. The streamlined process reduces customer wait time and results in increased food and beverage sales, as well as increased customer loyalty. The mobile computers also enable Comedy Works to increase the speed and safety of check payments by allowing credit card transactions to be securely completed at customer tables with Symbol's handheld card swipe feature.

"With a very short window of time to serve customers and capture food and beverage revenue, we are always looking for innovative solutions to improve processes," said Wende Curtis, owner of Comedy Works. "Since deploying Symbol's PPT8800 mobile computer with the Digital Dining software, our wait staff is more productive, our process is more efficient and food and beverage sales have increased more than ten percent."

Comedy Works is also using the PPT8800 mobile computer for managing its perishable products inventory and for a custom-built ticket system to read the barcodes on tickets and reduce customer wait time to enter the establishment.

"Comedy Works' use of the PPT8800 mobile computer is another example of Symbol's ability to provide mobile solutions for a variety of customers in various industries," said Tom Tiernan, vice president and general manager of Symbol's Mobile Computing Division. "With the help of Symbol's mobile computers, customers in the hospitality and entertainment markets can create competitive advantages and generate additional revenue while increasing employee productivity."

"Digital Dining's relationship with Symbol Technologies provides customers in the hospitality industry with a mobile solution designed for time-sensitive operations," said Andre Nataf, Senior Business Development Manager, Digital Dining/Menusoft. "We exclusively recommend Symbol's mobile computers, as Symbol's leadership in enterprise mobility combined with our hospitality point-of-decision solution provides users with improved operational efficiencies and an enhanced customer experience."

Comedy Works will open its newest location in New York City in the spring of 2006 and will debut a second location in the Denver metropolitan area in 2007. Both locations will feature Symbol Technologies' mobile computing solutions from Digital Dining.

About Symbol Technologies

Symbol Technologies, Inc., The Enterprise Mobility Company(TM), is a recognized worldwide leader in enterprise mobility, delivering products and solutions that capture, move and manage information in real time to and from the point of business activity. Symbol enterprise mobility solutions integrate advanced data capture products, radio frequency identification technology, mobile computing platforms, wireless infrastructure, mobility software and world-class services programs under the Symbol Enterprise Mobility Services brand. Symbol enterprise mobility products and solutions are proven to increase workforce productivity, reduce operating costs, drive operational efficiencies and realize competitive advantages for the world's leading companies. More information is available at www.symbol.com.

About Digital Dining/Menusoft Systems

Digital Dining was originally developed and installed in Australia in 1978. The product was introduced in the United States in 1984 and the Virginia Corporation, Menusoft, was formed. Today Menusoft is both recognized as a pioneer in the hospitality point-of-sale (POS) market and as an innovator with regards to functionality and features. Digital Dining is now in its 22nd year of production and development and has been installed at more than 30,000 sites throughout North America. From quick service to table service and everything in between, Menusoft's software can be configured to meet any environment using the same application and the same corporate database. Menusoft continues to grow and develop the software, each year adding more and more features and capabilities. More information is available at www.digitaldining.com.

About Comedy Works

In September of 1981 Comedy Works became Denver's first nightclub to feature professional comedy entertainment on a full-time basis. Since that time, Comedy Works has grown to be one of the top stand-up comedy clubs in the country. Comedy Works is more than just a club. Comedy Works is an institution that regularly showcases the brightest and funniest comics nationwide. Comedy Works also develops new talent, produces concerts, plans corporate meetings and team building, produces charitable functions and children's shows. In the club's 24-year history, it has presented such superstars as Roseanne, Jay Leno, Jerry Seinfeld, Tim Allen, Rosie O'Donnell, Dennis Miller, Louie Anderson, Ellen DeGeneres, Jamie Foxx, Richard Lewis, Bobcat Goldthwait, Brett Butler, and Chris Rock. At any given time, you'll see the headliners that frequent Comedy Works on The Tonight Show, Late Show with David Letterman and any and all late night shows and in their own comedy specials. For more information, visit the Comedy Works website at www.comedyworks.com.

For Symbol Technologies:  
    For media information:  
    Traci Hoch                        Jeff Neal  
    Symbol Technologies, Inc.         Edelman Public Relations for Symbol  
    631.738.5426                       Technologies  
    traci.hoch@symbol.com             650.429.2723  
                                      jeff.neal@edelman.com  
    For financial information:        For industry analyst information:  
    Lori Chaitman/Nancy Coco          Shirley Schroedl  
    Symbol Technologies, Inc.         Symbol Technologies, Inc.  
    631.738.5050                      631.738.4823  
    lori.chaitman@symbol.com          shirley.schroedl@symbol.com  
    For Digital Dining/Menusoft Systems:  
    Andre Nataf                       Maura O' Connor  
    Menusoft Systems/Digital Dining   Menusoft Systems/Digital Dining  
    303-522-2652                      703-912-3000  
    anataf@menusoft.com               moconnor@menusoft.com  

SOURCE Symbol Technologies, Inc.

Media information - Traci Hoch, Symbol Technologies, Inc., +1-631-738-5426,  
traci.hoch@symbol.com, or Jeff Neal, Edelman Public Relations for Symbol  
Technologies, +1-650-429-2723, jeff.neal@edelman.com; Financial information - Lori  
Chaitman or Nancy Coco, both of Symbol Technologies, Inc., +1-631-738-5050,  
lori.chaitman@symbol.com; Industry Analyst information - Shirley Schroedl, Symbol  
Technologies, Inc., +1-631-738-4823, shirley.schroedl@symbol.com; Digital  
Dining/Menusoft Systems - Andre Nataf, +1-303-522-2652, anataf@menusoft.com, or Maura  
O' Connor, +1-703-912-3000, moconnor@menusoft.com  
http://www.prnewswire.com  

Copyright (C) 2005 PR Newswire. All rights reserved. ********************************************************************** As of Friday, 11-04-2005 23:59, the latest Comtex SmarTrend(SM) Alert, an automated pattern recognition system, indicated a DOWNTREND on 10-10-2005 for SBL @ $9.07. (C) 2005 Comtex News Network, Inc. All rights reserved.

 

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